/* KaspperVox — identidade visual Kaspper (Manual de Identidade Visual).
   Layout: barra lateral azul-escuro com o logo (mín. 150 px, zona de exclusão)
   + área de trabalho clara; no celular a barra vira topo com o ícone "K". */
/* Fontes servidas pelo próprio painel (public/fonts/, licença SIL OFL 1.1 — OFL-DMSans.txt e OFL-Rubik.txt):
   nenhum pedido sai para terceiros. Arquivos variáveis (um por subconjunto cobre os dois pesos usados). */
@font-face {
  font-family: "DM Sans";
  font-style: normal;
  font-weight: 500 700;
  font-display: swap;
  src: url("/fonts/dm-sans-latin-ext.woff2") format("woff2");
  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C4, U+2113, U+2C60-2C7F, U+A720-A7FF;
}
@font-face {
  font-family: "DM Sans";
  font-style: normal;
  font-weight: 500 700;
  font-display: swap;
  src: url("/fonts/dm-sans-latin.woff2") format("woff2");
  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
}
@font-face {
  font-family: "Rubik";
  font-style: normal;
  font-weight: 400 500;
  font-display: swap;
  src: url("/fonts/rubik-latin-ext.woff2") format("woff2");
  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C4, U+2113, U+2C60-2C7F, U+A720-A7FF;
}
@font-face {
  font-family: "Rubik";
  font-style: normal;
  font-weight: 400 500;
  font-display: swap;
  src: url("/fonts/rubik-latin.woff2") format("woff2");
  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
}

:root {
  /* Paleta oficial */
  --k-blue: #028fcc;      /* Azul — logo, ações */
  --k-navy: #0b304a;      /* Azul complementar — barra, títulos */
  --k-ink: #0e0e0e;       /* Preto — textos */
  --k-gray: #676c71;      /* Cinza — textos secundários */
  /* Neutros derivados (com leve viés azul) */
  --bg: #eef1f3;
  --panel: #ffffff;
  --border: #dbe2e7;
  --text: var(--k-ink);
  --muted: var(--k-gray);
  --accent: var(--k-blue);
  --accent-strong: #0277ab;
  --accent-soft: #e2f2fa;
  --navy-soft: #e6ecf1;
  --out: #dcf0fa;
  --in: #ffffff;
  /* Semânticas (não fazem parte da paleta da marca) */
  --danger: #b42318;
  --danger-soft: #fdeceb;
  --warn-bg: #fff4d6;
  --warn: #8a5a00;
  /* Tipografia oficial */
  --font-head: "DM Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  --font-body: "Rubik", system-ui, -apple-system, "Segoe UI", sans-serif;
  --radius: 8px;
}

* { box-sizing: border-box; }
html, body { height: 100%; }
body { margin: 0; font: 14px/1.45 var(--font-body); background: var(--bg); color: var(--text); }
h1, h2, h3 { font-family: var(--font-head); font-weight: 700; color: var(--k-navy); text-wrap: balance; }

button { font: 500 14px/1.2 var(--font-body); cursor: pointer; border: 0; border-radius: var(--radius); padding: 9px 16px; background: var(--accent); color: #fff; transition: background .15s; }
button:hover:not(:disabled) { background: var(--accent-strong); }
button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
button:disabled { opacity: .5; cursor: not-allowed; }
button.link { background: none; color: var(--accent); padding: 4px 8px; }
button.link:hover:not(:disabled) { background: var(--accent-soft); }
button.secondary { background: var(--panel); color: var(--accent); border: 1px solid var(--border); }
button.secondary:hover:not(:disabled) { background: var(--accent-soft); }
button.danger { background: var(--danger); }
button.danger:hover:not(:disabled) { background: #8f1c13; }
/* Remoção discreta nas tabelas de cadastro: contorno e texto vermelho (a confirmação vem no popup). */
button.danger-outline { background: var(--panel); color: var(--danger); border: 1px solid var(--border); }
button.danger-outline:hover:not(:disabled) { background: var(--danger-soft); border-color: var(--danger); }

input, select, textarea { font: inherit; font-weight: 400; border: 1px solid var(--border); border-radius: var(--radius); padding: 9px 10px; width: 100%; background: #fff; color: var(--text); }
input:read-only { background: var(--bg); }
textarea { resize: vertical; }
label { display: flex; flex-direction: column; gap: 5px; font-weight: 500; color: var(--k-navy); }
code { background: var(--navy-soft); color: var(--k-navy); padding: 1px 5px; border-radius: 4px; font-size: .92em; }
[hidden] { display: none !important; }
.muted { color: var(--muted); }
.sr-only { position: absolute; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; border: 0; }
.error { color: var(--danger); margin: 4px 0; }
.ok { color: var(--accent-strong); margin: 4px 0; font-weight: 500; }
.warning { background: var(--warn-bg); color: var(--warn); margin: 0; padding: 9px 14px; font-size: 13px; }
.empty { color: var(--muted); padding: 24px; text-align: center; }
.card { background: var(--panel); border: 1px solid var(--border); border-radius: 12px; padding: 22px; display: flex; flex-direction: column; gap: 14px; }
.card h2 { margin: 0; font-size: 17px; }
.badge { display: inline-block; font-size: 11px; font-weight: 500; padding: 2px 8px; border-radius: 999px; background: var(--accent-soft); color: var(--accent-strong); margin-left: 6px; }
.badge.closed { background: var(--danger-soft); color: var(--danger); }
.badge.unassigned { background: var(--warn-bg); color: var(--warn); }
.badge.assigned { background: var(--navy-soft); color: var(--k-navy); }
/* Status da conversa: selo sempre com texto (a cor só reforça). */
.badge.status-nova { background: var(--accent-strong); color: #fff; }
.badge.status-em_atendimento { background: var(--accent-soft); color: var(--accent-strong); }
.badge.status-aguardando { background: var(--warn-bg); color: var(--warn); }
.badge.status-finalizada { background: var(--border); color: var(--muted); }
.star { font-size: 13px; }
.product { margin: 0; font: 500 11px/1 var(--font-head); letter-spacing: .14em; text-transform: uppercase; }
.product span { opacity: .5; }

/* ---------- login ---------- */
.login { min-height: 100%; display: grid; place-items: center; padding: 24px max(16px, env(safe-area-inset-right, 0px)) 24px max(16px, env(safe-area-inset-left, 0px)); background: var(--k-navy); }
.login .card { width: min(380px, 100%); padding: 32px 28px 28px; gap: 16px; border: 0; box-shadow: 0 18px 48px rgba(0, 0, 0, .28); }
.login-brand { display: flex; flex-direction: column; align-items: center; gap: 12px; padding: 4px 0 12px; }
.login-brand img { width: 200px; height: auto; }
.login-brand .product { color: var(--k-gray); }
.login button[type=submit] { margin-top: 4px; padding: 11px 16px; }
.sso-box { display: flex; flex-direction: column; gap: 8px; }
.sso-box #sso-login { padding: 11px 16px; }
.sso-box p { margin: 0; }
.sso-sep { text-align: center; font-size: .85em; }

/* ---------- estrutura: barra lateral + área de trabalho ---------- */
#app-view { height: 100%; display: grid; grid-template-columns: 216px minmax(0, 1fr); grid-template-rows: minmax(0, 1fr); }
#app-view > main { grid-column: 2; grid-row: 1; min-height: 0; min-width: 0; }
.topbar { grid-column: 1; grid-row: 1; display: flex; flex-direction: column; gap: 4px; padding: 28px 16px 18px; background: var(--k-navy); color: #fff; min-height: 0; }
.brand { display: flex; flex-direction: column; align-items: flex-start; gap: 12px; padding: 0 8px 28px; }
.brand-logo { width: 150px; height: auto; display: block; }
.brand-icon { display: none; }
.brand .product { color: #8cc9e6; }
.topbar nav { display: flex; flex-direction: column; gap: 4px; }
.tab { background: none; color: #c5d3dd; text-align: left; padding: 10px 12px; font: 500 15px/1.2 var(--font-head); border-radius: var(--radius); position: relative; }
.tab:hover:not(:disabled) { background: rgba(255, 255, 255, .07); color: #fff; }
.tab.active { background: rgba(2, 143, 204, .2); color: #fff; }
.tab.active::before { content: ""; position: absolute; left: -16px; top: 8px; bottom: 8px; width: 3px; border-radius: 0 3px 3px 0; background: var(--k-blue); }
.spacer { flex: 1; }
.session { position: relative; display: flex; flex-direction: column; align-items: flex-start; gap: 4px; padding: 14px 8px 0; border-top: 1px solid rgba(255, 255, 255, .12); }
.session #me { color: #c5d3dd; font-size: 13px; }
.session .link { color: #8cc9e6; padding: 4px 0; }
.session .link:hover:not(:disabled) { background: none; color: #fff; }
.session .link:disabled { color: #8a9caa; cursor: default; }

/* ---------- inbox ---------- */
.inbox { display: grid; grid-template-columns: minmax(250px, 340px) minmax(0, 1fr); min-height: 0; height: 100%; }
.conv-pane { border-right: 1px solid var(--border); background: var(--panel); display: flex; flex-direction: column; min-height: 0; }
.conv-filter { padding: 12px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 8px; }
/* Busca sempre visível + botão "Filtros · N"; o painel com os seletores abre embaixo. */
.conv-filter-bar { display: flex; gap: 8px; align-items: stretch; }
.conv-filter-bar #conv-search { flex: 1; min-width: 0; }
.filters-toggle { flex-shrink: 0; padding: 7px 12px; white-space: nowrap; }
.filters-toggle.has-active { background: var(--accent-soft); border-color: var(--accent); color: var(--accent-strong); }
.filters-toggle[aria-expanded="true"] { box-shadow: inset 0 0 0 1px var(--accent); }
.filters-panel { display: flex; flex-direction: column; gap: 8px; }
.filters-clear { align-self: flex-start; padding-left: 0; }
.conv-list { list-style: none; margin: 0; padding: 0; overflow-y: auto; flex: 1; }
#conv-search { -webkit-appearance: none; appearance: none; }
.conv-more { padding: 8px 12px; border-top: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 8px; flex-wrap: wrap; font-size: 13px; }
.conv-more button { padding: 6px 10px; font-size: 13px; }
.conv { padding: 12px 14px; border-bottom: 1px solid var(--border); cursor: pointer; border-left: 3px solid transparent; }
.conv:hover { background: #f6f9fb; }
.conv.active { background: var(--accent-soft); border-left-color: var(--accent); }
/* Selos com o mesmo fundo da linha selecionada sumiriam: na selecionada, fundo do painel. */
.conv.active .badge:not([class*="status-"]):not(.closed):not(.unassigned):not(.assigned):not(.prio) { background: var(--panel); }
.conv.active .badge.status-em_atendimento { background: var(--panel); }
.conv-top { display: flex; justify-content: space-between; gap: 8px; }
.conv-name { font-weight: 500; color: var(--k-navy); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-time { color: var(--muted); font-size: 12px; flex-shrink: 0; font-variant-numeric: tabular-nums; }
.conv-preview { color: var(--muted); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin-top: 2px; }
.conv-meta .badge { margin: 6px 4px 0 0; }
/* Janela de 24 h expirada: só um ícone apagado (o texto está no title / aria-label). */
.win-closed { display: inline-block; margin: 6px 4px 0 0; font-size: 11px; line-height: 1; vertical-align: middle; color: var(--muted); cursor: default; }
.win-closed-icon { filter: grayscale(1); opacity: .6; }
.conv.unread .conv-name { font-weight: 700; color: var(--k-ink); }
.conv.unread .conv-preview { color: var(--text); font-weight: 500; }
.conv.unread .conv-time { color: var(--accent-strong); font-weight: 500; }
.conv-side { display: flex; align-items: center; gap: 6px; flex-shrink: 0; }
/* Botão Inbox com contador: texto à esquerda, contador à direita (na barra lateral). */
.tab:has(.tab-count) { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
/* Na barra azul-escuro: selo branco com texto azul-escuro (contraste alto, inclusive na aba ativa). */
.tab .tab-count { flex-shrink: 0; background: #fff; color: var(--k-navy); }
.unread-count { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--accent); color: #fff; font-size: 11px; font-weight: 700; line-height: 20px; text-align: center; font-variant-numeric: tabular-nums; }
label.check { flex-direction: row; align-items: center; gap: 8px; font-weight: 400; color: var(--text); cursor: pointer; }
label.check input { width: auto; margin: 0; }
.thread-pane { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.thread-pane > .empty { margin: auto; }
.thread-empty { display: flex; flex-direction: column; align-items: center; gap: 16px; }
.thread-empty-title { margin: 0; }
.inbox-summary { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 10px; width: min(640px, 90vw); }
.summary-item { display: flex; flex-direction: column; align-items: center; gap: 4px; padding: 14px 10px; background: var(--panel); color: var(--k-navy); border: 1px solid var(--border); border-radius: 12px; }
.summary-item:hover:not(:disabled) { background: var(--accent-soft); }
.summary-count { font: 700 24px/1 var(--font-head); color: var(--accent-strong); font-variant-numeric: tabular-nums; }
.summary-label { font-size: 13px; color: var(--text); }
.thread { display: flex; flex-direction: column; flex: 1; min-height: 0; }
.thread-header { padding: 12px 18px; background: var(--panel); border-bottom: 1px solid var(--border); display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px 10px; }
/* "← Voltar" (só no celular) numa linha própria, acima do nome do contato. */
.thread-back { display: none; flex-basis: 100%; align-items: center; gap: 4px; font-weight: 500; }
.thread-back:not(:hover) { padding-left: 0; }
.thread-info { flex: 1 1 220px; min-width: 0; }
/* Só o nome corta com reticências; telefone e selos quebram linha em vez de sumir. */
.thread-info strong { font-family: var(--font-head); font-size: 16px; color: var(--k-navy); display: inline-block; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: bottom; }
.thread-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; align-items: center; gap: 6px; margin-left: auto; }
.thread-actions select { width: auto; padding: 7px 8px; }
.thread-actions #assign-select { max-width: 170px; }
.thread-actions > button { padding: 7px 12px; }
.thread-actions .star-btn { width: 36px; height: 32px; padding: 0; font-size: 18px; line-height: 1; background: var(--panel); color: var(--k-navy); border: 1px solid var(--border); }
.thread-actions .star-btn.on { background: var(--warn-bg); border-color: var(--warn-bg); }
.thread-actions .star-btn:hover { background: var(--accent-soft); }
.messages { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 8px; }
.msg { max-width: min(70%, 560px); padding: 9px 12px; border-radius: 12px; box-shadow: 0 1px 1px rgba(11, 48, 74, .06); }
.msg.in { background: var(--in); align-self: flex-start; border-top-left-radius: 4px; }
.msg.out { background: var(--out); align-self: flex-end; border-top-right-radius: 4px; }
.msg.failed { border: 1px solid var(--danger); }
.msg-template { display: inline-block; font-size: 11px; font-weight: 500; color: var(--k-navy); background: var(--accent-soft); border-radius: 999px; padding: 1px 8px; margin-bottom: 4px; overflow-wrap: anywhere; }
.msg-body { white-space: pre-wrap; overflow-wrap: anywhere; }
.msg-meta { font-size: 11px; color: var(--muted); text-align: right; margin-top: 3px; font-variant-numeric: tabular-nums; }
.msg-error { font-size: 12px; color: var(--danger); margin-top: 4px; }
.status.read { color: var(--accent); }
.status.failed { color: var(--danger); font-weight: 700; }
.day-sep { align-self: stretch; display: flex; align-items: center; gap: 10px; margin: 6px 0 2px; color: var(--muted); font-size: 12px; font-weight: 500; }
.day-sep::before, .day-sep::after { content: ""; flex: 1; height: 1px; background: var(--border); }
.event { align-self: center; font-size: 12px; color: var(--k-navy); background: var(--navy-soft); border-radius: 999px; padding: 4px 12px; text-align: center; }
.reply { display: flex; gap: 8px; padding: 12px; background: var(--panel); border-top: 1px solid var(--border); }
.reply textarea { flex: 1; }
#reply-error, #assign-error { padding: 0 14px; }
.reply .icon-btn { flex-shrink: 0; align-self: stretch; width: 42px; padding: 0; font-size: 18px; line-height: 1; background: var(--panel); color: var(--k-navy); border: 1px solid var(--border); }
.reply .icon-btn:hover:not(:disabled) { background: var(--accent-soft); }
.reply { position: relative; }
/* Respostas rápidas: seletor acima da caixa de resposta (⚡ ou "/" no início). */
.qr-picker { position: absolute; left: 12px; right: 12px; bottom: calc(100% - 4px); z-index: 20; display: flex; flex-direction: column; max-height: min(360px, 55vh); max-height: min(360px, 55dvh); background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: 0 10px 30px rgba(11, 48, 74, .22); }
.qr-picker[hidden] { display: none; }
.qr-picker-head { display: flex; align-items: center; gap: 6px; padding: 8px; border-bottom: 1px solid var(--border); }
.qr-picker-head input { flex: 1; min-width: 0; }
.qr-slash-hint { flex: 1; font-size: 12px; }
.qr-list { position: relative; list-style: none; margin: 0; padding: 4px; overflow-y: auto; }
.qr-list li { padding: 7px 10px; border-radius: 6px; cursor: pointer; display: flex; flex-direction: column; gap: 2px; }
.qr-list li[aria-selected="true"] { background: var(--accent-soft); outline: 2px solid var(--accent); outline-offset: -2px; }
.qr-list li:hover { background: var(--accent-soft); }
.qr-opt-head { display: flex; align-items: center; gap: 8px; font-weight: 500; color: var(--k-navy); }
.qr-opt-preview { font-size: 12px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.qr-badge { font-size: 11px; font-weight: 500; padding: 1px 6px; border-radius: 999px; background: var(--navy-soft); color: var(--k-navy); }
.qr-empty { margin: 0; padding: 10px 12px; }
.qr-hint { font-size: 12px; margin-top: -8px; }
.qr-mine { width: min(620px, calc(100vw - 32px)); }
.qr-mine-form { display: flex; flex-direction: column; gap: 10px; }
.qr-mine-form .qr-hint { margin-top: -6px; }
.qr-mine-list { list-style: none; margin: 4px 0 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.qr-mine-list li { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 8px 10px; border: 1px solid var(--border); border-radius: var(--radius); }
.qr-mine-list li.editing { background: var(--accent-soft); }
.qr-mine-item { flex: 1 1 240px; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.qr-mine-list .cell-actions { display: flex; gap: 6px; flex-wrap: wrap; }
.qr-mine-list .cell-actions button { padding: 6px 12px; font-size: 13px; }
table.qr-table td.qr-text { max-width: 420px; color: var(--muted); }
table.qr-table code, .qr-opt-head code { font-size: 13px; }
.qr-edit { display: flex; flex-direction: column; gap: 6px; min-width: 220px; }
/* Celular: 📎 🎤 ⚡ numa linha compacta acima da caixa, que fica com quase toda a largura (ao lado só o Enviar). */
@media (max-width: 480px) {
  .reply { flex-wrap: wrap; gap: 6px 8px; padding: 8px 12px 12px; }
  .reply .icon-btn { align-self: auto; width: 38px; height: 34px; font-size: 16px; }
  .reply textarea { flex: 1 1 calc(100% - 100px); min-width: 0; }
  .qr-picker { left: 8px; right: 8px; }
}
.compose-media { padding: 10px 12px; background: var(--panel); border-top: 1px solid var(--border); }
.rec-live { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.rec-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--danger); animation: rec-pulse 1s ease-in-out infinite; }
.rec-time { font: 500 15px/1 var(--font-head); color: var(--k-navy); font-variant-numeric: tabular-nums; }
@keyframes rec-pulse { 50% { opacity: .3; } }
@media (prefers-reduced-motion: reduce) { .rec-dot { animation: none; } }
.media-preview { display: flex; flex-direction: column; gap: 8px; }
.media-preview-body { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; min-width: 0; }
.media-preview-body audio { width: 300px; max-width: 100%; }
.media-preview-body img { max-height: 96px; max-width: 160px; border-radius: 6px; object-fit: cover; background: var(--navy-soft); }
.media-preview-body .file-name { font-weight: 500; color: var(--k-navy); overflow-wrap: anywhere; }
.media-preview-actions { display: flex; gap: 8px; }

/* ---------- disparo / usuários ---------- */
.bulk { height: 100%; overflow-y: auto; padding: 24px; display: grid; align-content: start; gap: 18px; grid-template-columns: minmax(0, 1100px); justify-content: center; }
.row { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-end; }
.row > #tpl-combo, .row > #tpl-manual { flex: 2 1 260px; min-width: 0; }
.row > #bulk-language-wrap { flex: 1 1 140px; min-width: 0; }
.row3 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.report { background: var(--bg); padding: 10px 14px; border-radius: var(--radius); }
.tpl-combo { display: flex; gap: 8px 12px; align-items: flex-end; flex-wrap: wrap; }
.tpl-combo label { flex: 1 1 240px; min-width: 0; }
/* Idioma do template escolhido (só leitura): texto ao lado do combo. */
.tpl-lang { padding-bottom: 9px; white-space: nowrap; font-size: 13px; }
.media-box { border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px 14px; margin: 0; display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.media-box legend { font: 500 14px/1.2 var(--font-head); color: var(--k-navy); padding: 0 6px; }
.media-box .muted { margin: 0; font-size: 12px; }
.media-mode { display: flex; flex-wrap: wrap; gap: 6px 18px; }
label.radio { flex-direction: row; align-items: center; gap: 6px; font-weight: 400; color: var(--text); cursor: pointer; }
label.radio input { width: auto; margin: 0; accent-color: var(--accent); }
.media-box input[type=file] { padding: 7px; background: var(--bg); }
.msg-media { margin-bottom: 6px; }
.msg-media img { display: block; width: 280px; max-width: 100%; height: auto; max-height: 200px; object-fit: cover; border-radius: 8px; background: var(--navy-soft); cursor: zoom-in; }
.msg-media a { display: inline-block; font-weight: 500; color: var(--accent-strong); overflow-wrap: anywhere; }
.msg-media audio { display: block; width: 280px; max-width: 100%; }
.msg-media video { display: block; width: 320px; max-width: 100%; max-height: 360px; border-radius: 8px; background: #000; }
.msg-media img.sticker { width: 128px; height: 128px; max-height: none; object-fit: contain; background: transparent; cursor: default; }
.msg-media .player-wrap .media-download { font-size: 12px; margin-top: 2px; }
.msg-media.media-state { font-size: 13px; font-style: italic; color: var(--muted); }
.msg-media.media-state.unavailable { color: var(--danger); }
#bulk-check ul { margin: 4px 0 0; padding-left: 18px; color: var(--danger); }
table { border-collapse: collapse; width: 100%; font-size: 13px; }
th { font: 500 11px/1.2 var(--font-head); letter-spacing: .08em; text-transform: uppercase; color: var(--muted); }
th, td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
td { font-variant-numeric: tabular-nums; }
.job-row { cursor: pointer; }
.job-row:hover, .job-row.active { background: var(--accent-soft); }
tr.failed td { color: var(--danger); }
progress { width: 90px; vertical-align: middle; accent-color: var(--accent); }
#job-detail, .table-wrap { overflow-x: auto; }
table.users input, table.users select { min-width: 110px; }
table.users td.actions { white-space: nowrap; }
/* O contêiner é flex; a célula continua célula de tabela (bordas alinhadas com a linha). */
.cell-actions { display: flex; gap: 6px; align-items: center; }

/* perfis (aba Usuários) */
.roles { margin: 0; display: grid; gap: 8px; background: var(--navy-soft); border-radius: var(--radius); padding: 12px 14px; }
.roles > div { display: flex; flex-wrap: wrap; gap: 0 6px; }
.roles dt { font: 700 14px/1.45 var(--font-head); color: var(--k-navy); }
.roles dt::after { content: " —"; font-weight: 400; color: var(--muted); }
.roles dd { margin: 0; color: var(--text); }
.role-field { display: flex; flex-direction: column; gap: 5px; }
.role-hint { font-weight: 400; font-size: 12px; min-height: 1.45em; }

/* disparo: CSV e prévia do anexo */
.csv-row { display: flex; align-items: center; gap: 8px 12px; flex-wrap: wrap; margin-top: -6px; }
.csv-row .muted { font-size: 12px; }
#csv-msg { margin: -6px 0 0; }
#csv-msg.csv-confirm { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; background: var(--warn-bg); color: var(--warn); padding: 9px 14px; border-radius: var(--radius); }
.attach-preview { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; min-width: 0; padding: 8px; background: var(--bg); border-radius: var(--radius); }
.attach-preview img { max-height: 120px; max-width: 200px; border-radius: 6px; object-fit: cover; background: var(--navy-soft); }
.attach-preview video { width: 280px; max-width: 100%; max-height: 200px; border-radius: 6px; background: #000; }
.attach-preview .file-name { font-weight: 500; color: var(--k-navy); overflow-wrap: anywhere; }
.attach-preview .error { margin: 0; }

/* disparo: detalhes e status dos itens */
#job-detail h3 { margin: 18px 0 8px; font-size: 15px; }
.job-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 22px; margin-bottom: 10px; }
.job-media { display: inline-flex; align-items: center; gap: 6px; min-width: 0; }
.job-media a { font-weight: 500; color: var(--accent-strong); overflow-wrap: anywhere; }
.job-media img { display: block; max-height: 64px; max-width: 120px; border-radius: 6px; object-fit: cover; background: var(--navy-soft); }
.job-media a, .job-media img { cursor: pointer; }
.job-counters { display: inline-flex; flex-wrap: wrap; gap: 2px 10px; margin-left: 8px; }
.item-status { display: inline-flex; align-items: baseline; gap: 4px; white-space: nowrap; color: var(--text); }
.item-icon { font-weight: 700; color: var(--muted); }
.item-status.sent .item-icon, .item-status.delivered .item-icon { color: var(--k-navy); }
.item-status.read .item-icon { color: var(--accent); }
.item-status.failed, .item-status.failed .item-icon { color: var(--danger); font-weight: 700; }
.item-status.cancelled, .item-status.cancelled .item-icon { color: var(--muted); }
tr.cancelled td { color: var(--muted); }
.job-status { white-space: nowrap; }
.job-status.paused { color: var(--warn); font-weight: 700; }
.job-status.cancelled { color: var(--muted); font-weight: 700; }
.item-error { color: var(--danger); overflow-wrap: anywhere; }
.attempts { color: var(--muted); font-size: 12px; white-space: nowrap; }
tr.failed td .attempts, tr.failed td .item-retry.muted { color: var(--muted); }
.item-retry { margin-top: 4px; font-size: 12px; }
.item-retry button.link { padding: 2px 6px; font-size: 12px; }
.retry-warn { color: var(--warn); }
.retry-confirm { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; background: var(--warn-bg); color: var(--warn); padding: 9px 14px; border-radius: var(--radius); margin: 4px 0 10px; font-weight: 500; }
.retry-confirm button { padding: 6px 12px; font-size: 13px; }
.retry-confirm .retry-warn { font-weight: 400; }
.msg-retry { text-align: right; margin-top: 2px; font-size: 12px; }
.msg-retry button.link { padding: 2px 6px; font-size: 12px; }
.msg-retry.done { color: var(--muted); font-style: italic; }
.msg-retry.blocked { color: var(--muted); }

/* ---------- celular / telas estreitas ---------- */
@media (max-width: 820px) {
  #app-view { grid-template-columns: minmax(0, 1fr); grid-template-rows: auto minmax(0, 1fr); }
  #app-view > main { grid-column: 1; grid-row: 2; }
  .topbar { grid-row: 1; flex-direction: row; align-items: center; flex-wrap: wrap; gap: 6px 10px; padding: calc(10px + env(safe-area-inset-top, 0px)) max(16px, env(safe-area-inset-right, 0px)) 10px max(16px, env(safe-area-inset-left, 0px)); }
  /* abaixo de 150 px o manual pede o ícone no lugar do logo */
  .brand { flex-direction: row; align-items: center; padding: 0; gap: 8px; }
  .brand-logo { display: none; }
  .brand-icon { display: block; width: 32px; height: 32px; }
  .topbar nav { flex-direction: row; order: 3; width: 100%; overflow-x: auto; }
  .tab { padding: 8px 12px; font-size: 14px; white-space: nowrap; }
  .tab.active::before { left: 12px; right: 12px; top: auto; bottom: 0; width: auto; height: 3px; border-radius: 3px 3px 0 0; }
  .session { flex-direction: row; align-items: center; border-top: 0; padding: 0; gap: 8px; }
  .session #me { max-width: 40vw; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
  /* Uma coisa por vez: a lista em tela cheia; com conversa aberta, só a conversa (com "← Voltar"). */
  .inbox { grid-template-columns: minmax(0, 1fr); grid-template-rows: minmax(0, 1fr); }
  .conv-pane { border-right: 0; }
  .inbox .thread-pane { display: none; }
  .inbox.thread-open .conv-pane { display: none; }
  .inbox.thread-open .thread-pane { display: flex; }
  .thread-back { display: inline-flex; }
  /* Tela estreita: nome numa linha, controles na outra. */
  .thread-info { flex-basis: 100%; }
  .thread-actions { justify-content: flex-start; margin-left: 0; }
  .bulk { padding: 16px max(16px, env(safe-area-inset-right, 0px)) 16px max(16px, env(safe-area-inset-left, 0px)); }
  .row, .row3 { grid-template-columns: 1fr; }
  .msg { max-width: 90%; }
}

/* conversa: contato, localização, não suportado, reação */
.msg-structured { display: flex; flex-direction: column; gap: 6px; margin-bottom: 4px; }
.contact-card, .location-card { background: var(--bg); border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; display: flex; flex-direction: column; gap: 3px; min-width: min(200px, 100%); max-width: 100%; overflow-wrap: anywhere; }
.contact-name, .location-name { font-weight: 700; color: var(--k-navy); }
.contact-org, .contact-email, .location-address { font-size: 13px; color: var(--text); }
.contact-phone { display: flex; align-items: baseline; flex-wrap: wrap; gap: 4px 8px; font-variant-numeric: tabular-nums; }
.contact-phone .muted { font-size: 12px; }
.contact-phone .copy-btn { padding: 2px 6px; font-size: 12px; }
.contact-phone .copy-btn.done { color: var(--accent); }
.location-coords { font-size: 12px; font-variant-numeric: tabular-nums; }
.location-card .map-btn { align-self: flex-start; margin-top: 4px; font-weight: 500; color: var(--accent-strong); }
.msg-unsupported { font-size: 13px; color: var(--warn); background: var(--warn-bg); padding: 6px 10px; border-radius: 8px; margin-bottom: 4px; }

/* reações: emojis no canto inferior da bolha; barra rápida no hover/foco das mensagens do cliente */
.msg { position: relative; }
.msg.has-reactions { margin-bottom: 14px; }
.msg-reactions { position: absolute; bottom: -14px; display: flex; gap: 2px; background: var(--panel); border: 1px solid var(--border); border-radius: 999px; padding: 1px 6px; font-size: 13px; line-height: 1.4; box-shadow: 0 1px 2px rgba(11, 48, 74, .12); }
.msg.in .msg-reactions { left: 10px; }
.msg.out .msg-reactions { right: 10px; }
.msg-reactions .reaction { cursor: default; }
/* Barra ao lado direito da bolha do cliente (sempre há espaço: bolha tem no máximo 70%);
   em telas estreitas vai para baixo da bolha. Nunca acima, para não cortar a primeira mensagem. */
.react-wrap { position: absolute; left: calc(100% + 6px); top: 50%; transform: translateY(-50%); display: flex; align-items: center; gap: 4px; z-index: 2; white-space: nowrap; }
/* Uma entrada de teclado por mensagem: o ☺ (sempre focável); a barra abre com ele (ou no hover do mouse). */
.react-bar { display: flex; gap: 2px; background: var(--panel); border: 1px solid var(--border); border-radius: 999px; padding: 2px 4px; box-shadow: 0 2px 8px rgba(11, 48, 74, .16); opacity: 0; pointer-events: none; transition: opacity .12s; }
.msg:hover .react-bar, .msg.react-open .react-bar { opacity: 1; pointer-events: auto; }
.react-btn { background: none; color: inherit; padding: 2px 5px; font-size: 16px; line-height: 1.2; border-radius: 999px; }
.react-btn:hover:not(:disabled) { background: var(--accent-soft); }
.react-btn.selected { background: var(--accent-soft); box-shadow: inset 0 0 0 1px var(--accent); }
.react-toggle { background: var(--panel); color: var(--muted); border: 1px solid var(--border); padding: 1px 7px; font-size: 14px; border-radius: 999px; opacity: 0; transition: opacity .12s; }
.react-toggle:hover:not(:disabled) { background: var(--accent-soft); }
.msg:hover .react-toggle, .msg:focus-within .react-toggle, .msg.react-open .react-toggle { opacity: 1; }
.msg-react-error { font-size: 12px; color: var(--danger); margin-top: 4px; }
@media (hover: none) {
  .react-toggle { opacity: 1; }
  .msg:hover .react-bar { opacity: 0; pointer-events: none; }
  .msg.react-open .react-bar { opacity: 1; pointer-events: auto; }
}
/* Telas estreitas: ☺ dentro da bolha e barra aberta no fluxo, abaixo do texto (não cobre o emoji nem a próxima mensagem). */
@media (max-width: 820px) {
  .react-wrap { position: static; transform: none; margin-top: 6px; flex-wrap: wrap; white-space: normal; }
  .react-toggle { opacity: 1; }
  .react-bar, .msg:hover .react-bar { display: none; }
  .msg.react-open .react-bar { display: flex; opacity: 1; pointer-events: auto; }
}

/* Aviso para ativar notificações: canto inferior direito, acima da caixa de resposta (não cobre o Enviar). */
.notify-banner { position: fixed; right: max(16px, env(safe-area-inset-right, 0px)); bottom: calc(104px + env(safe-area-inset-bottom, 0px)); z-index: 20; width: min(380px, calc(100vw - 32px)); background: var(--panel); border: 1px solid var(--border); border-left: 4px solid var(--accent); border-radius: 12px; box-shadow: 0 10px 30px rgba(11, 48, 74, .22); padding: 14px 16px; display: flex; flex-direction: column; gap: 10px; }
.notify-banner p { margin: 0; color: var(--text); }
.notify-banner-actions { display: flex; gap: 8px; justify-content: flex-end; }

/* Aviso de nova versão do painel (topo, centralizado). */
.update-banner { position: fixed; top: calc(12px + env(safe-area-inset-top, 0px)); left: 50%; transform: translateX(-50%); z-index: 30; display: flex; align-items: center; gap: 12px; background: var(--k-navy); color: #fff; padding: 10px 12px 10px 16px; border-radius: 999px; box-shadow: 0 8px 24px rgba(11, 48, 74, .3); max-width: calc(100vw - 32px); }
.update-banner button { padding: 6px 14px; }
@media (max-width: 820px) {
  /* No celular o topo tem Sair/Preferências: o aviso de versão vai para baixo. */
  .update-banner { top: auto; bottom: calc(12px + env(safe-area-inset-bottom, 0px)); }
}

/* disparo: confirmação com total e custo estimado */
/* Confirmação do disparo como popup modal (<dialog>). */
.bulk-confirm { width: min(480px, calc(100vw - 32px)); border: 0; border-top: 4px solid var(--accent); border-radius: 12px; padding: 20px 22px; background: var(--panel); color: var(--text); box-shadow: 0 20px 50px rgba(11, 48, 74, .35); max-height: calc(100dvh - 32px); overflow-y: auto; }
.bulk-confirm:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.bulk-confirm[open] { display: flex; flex-direction: column; gap: 8px; }
.bulk-confirm::backdrop { background: rgba(11, 48, 74, .45); }
.bulk-confirm .bulk-confirm-note { color: var(--muted); }
.bulk-confirm p { margin: 0; }
.bulk-confirm-title { font: 700 17px/1.3 var(--font-head); color: var(--k-navy); }
.bulk-confirm-total { font-weight: 600; color: var(--text); }
.bulk-confirm-note { font-size: 12px; }
.bulk-confirm-status { font-weight: 600; color: var(--k-navy); }
.bulk-confirm-status:empty { display: none; }
.danger-confirm { border-top-color: var(--danger); }
.bulk-confirm-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; justify-content: flex-end; }

/* ---------- etiquetas ---------- */
/* Paleta fixa de 8 cores (fundo + texto, contraste ≥ 4,5:1; o painel só tem tema claro). */
.tag { display: inline-block; max-width: 100%; font-size: 11px; font-weight: 500; line-height: 1.5; padding: 1px 8px; border-radius: 4px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; vertical-align: middle; }
.tag-azul { background: #dbeafe; color: #1e3a8a; }
.tag-verde { background: #dcfce7; color: #14532d; }
.tag-amarelo { background: #fef3c7; color: #713f12; }
.tag-laranja { background: #ffedd5; color: #7c2d12; }
.tag-vermelho { background: #fee2e2; color: #7f1d1d; }
.tag-roxo { background: #ede9fe; color: #4c1d95; }
.tag-rosa { background: #fce7f3; color: #831843; }
.tag-cinza { background: #e5e7eb; color: #1f2937; }
.tag-more { background: var(--panel); color: var(--k-navy); border: 1px solid var(--border); cursor: default; }
.tag-list { display: inline-flex; flex-wrap: wrap; gap: 4px; max-width: 100%; vertical-align: middle; }
.conv > .tag-list { display: flex; margin-top: 6px; }
.conv .tag { max-width: 140px; }
.thread-info .tag-list { margin-left: 6px; }
/* Botão "Etiquetas" no cabeçalho e a lista de marcar/desmarcar. */
.tag-menu-wrap { position: relative; }
.thread-actions .tag-menu-btn { padding: 7px 12px; }
.tag-menu { position: absolute; right: 0; top: calc(100% + 4px); z-index: 5; min-width: 220px; max-width: min(320px, calc(100vw - 32px)); max-height: 320px; overflow-y: auto; background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: 0 8px 24px rgba(11, 48, 74, .18); padding: 6px; display: flex; flex-direction: column; gap: 2px; }
.tag-menu .tag-option { padding: 6px 8px; border-radius: 6px; }
.tag-menu .tag-option:hover { background: var(--accent-soft); }
.tag-menu .tag-option .tag { font-size: 12px; }
.tag-menu p { margin: 6px 8px; }
@media (max-width: 820px) { .tag-menu { left: 0; right: auto; } }
/* Menu "⋯" (Mais ações) do cabeçalho da conversa. */
.more-menu-wrap { position: relative; }
.thread-actions .more-menu-btn { padding: 4px 12px; font-size: 18px; line-height: 1.2; }
.more-menu { position: absolute; right: 0; top: calc(100% + 4px); z-index: 5; min-width: 190px; background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: 0 8px 24px rgba(11, 48, 74, .18); padding: 6px; display: flex; flex-direction: column; gap: 2px; }
.more-menu .more-item { background: none; color: var(--text); text-align: left; padding: 8px 10px; border-radius: 6px; font-weight: 400; }
.more-menu .more-item:hover:not(:disabled), .more-menu .more-item:focus-visible { background: var(--accent-soft); }
.more-menu .more-item.danger-item { color: var(--danger); font-weight: 500; }
.more-menu .more-item.danger-item:hover:not(:disabled), .more-menu .more-item.danger-item:focus-visible { background: var(--danger-soft); }
/* Aba Etiquetas: paleta de rádio e tabela. */
.tag-palette-box { border: 1px solid var(--border); border-radius: var(--radius); padding: 10px 14px 12px; margin: 0; min-width: 0; }
.tag-palette-box legend { font: 500 14px/1.2 var(--font-head); color: var(--k-navy); padding: 0 6px; }
.tag-palette { display: flex; flex-wrap: wrap; gap: 8px 14px; }
label.tag-swatch { flex-direction: row; align-items: center; gap: 6px; font-weight: 400; cursor: pointer; }
label.tag-swatch input { width: auto; margin: 0; accent-color: var(--accent); }
label.tag-swatch .tag { font-size: 13px; padding: 3px 10px; }
table.tags input, table.tags select { min-width: 120px; }
table.tags td.actions { white-space: nowrap; }
table.tags td { vertical-align: middle; }

/* botões do template (informativos) abaixo do texto da bolha e na prévia do Disparo */
.tpl-buttons { margin: 6px 0 4px; white-space: normal; }
.tpl-buttons ul { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 4px; }
.tpl-btn { display: flex; align-items: baseline; justify-content: center; flex-wrap: wrap; gap: 2px 6px; padding: 5px 10px; background: var(--panel); border: 1px solid var(--border); border-radius: 8px; color: var(--accent-strong); font-size: 13px; font-weight: 500; text-align: center; overflow-wrap: anywhere; text-decoration: none; }
a.tpl-btn:hover, a.tpl-btn:focus-visible { background: var(--accent-soft); text-decoration: underline; }
span.tpl-btn { color: var(--muted); cursor: default; }
.tpl-btn-icon { flex: none; }
.tpl-btn-detail { flex-basis: 100%; font-size: 11px; font-weight: 400; color: var(--muted); }

/* Células das tabelas de cadastro alinhadas ao meio (texto e campos na mesma linha). */
table.users td { vertical-align: middle; }

/* ---------- disparo: formulário + prévia em formato de celular ---------- */
/* Tela estreita: uma coluna, prévia logo acima da lista (ordem visual; os campos seguem no DOM). */
.bulk-cols { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.bulk-fields { display: contents; }
.bulk-fields > * { order: 0; }
.bulk-side { order: 1; }
.bulk-fields > .after-preview { order: 2; }
.bulk-submit { align-self: flex-start; }
@media (min-width: 1100px) {
  .bulk-cols.with-preview { display: grid; grid-template-columns: minmax(0, 1fr) 360px; gap: 14px 28px; align-items: start; }
  .bulk-cols.with-preview .bulk-fields { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
  /* Fixa ao rolar o formulário (o contêiner de rolagem é a aba). */
  .bulk-cols.with-preview .bulk-side { position: sticky; top: 16px; align-self: start; max-height: calc(100vh - 32px); overflow: auto; }
}
.bulk-side { display: flex; flex-direction: column; gap: 8px; width: min(360px, 100%); align-self: center; }
.phone-label { margin: 0; font: 500 13px/1.3 var(--font-head); color: var(--k-navy); }
.phone { border: 1px solid #c9d3da; border-radius: 22px; overflow: hidden; background: #efeae2; box-shadow: 0 6px 18px rgba(11, 48, 74, .12); }
.phone-bar { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: var(--k-navy); color: #fff; font: 500 14px/1.2 var(--font-head); }
.phone-avatar { width: 28px; height: 28px; border-radius: 50%; background: rgba(255, 255, 255, .25); flex-shrink: 0; }
.phone-from { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.phone-chat { padding: 14px 12px 16px; min-height: 180px; max-height: min(560px, 70vh); overflow-y: auto; background-color: #efeae2; background-image: radial-gradient(rgba(11, 48, 74, .05) 1px, transparent 1px); background-size: 14px 14px; }
.phone-msg { display: flex; flex-direction: column; gap: 4px; max-width: 92%; }
.phone-empty { margin: 50px 8px; text-align: center; color: var(--muted); }
.phone-bubble { background: #fff; border-radius: 10px; border-top-left-radius: 2px; padding: 4px 4px 6px; box-shadow: 0 1px 1px rgba(11, 48, 74, .1); display: flex; flex-direction: column; overflow-wrap: anywhere; }
.phone-bubble > p { margin: 0; padding: 2px 6px; }
.phone-header { font-weight: 700; padding-top: 6px !important; }
.phone-body { white-space: pre-wrap; padding-top: 6px !important; }
.phone-footer { color: var(--muted); font-size: 12px; padding-top: 4px !important; }
.phone-time { align-self: flex-end; font-size: 11px; color: var(--muted); padding: 0 6px; font-variant-numeric: tabular-nums; }
.phone-media { border-radius: 8px; overflow: hidden; background: var(--navy-soft); }
.phone-media img { display: block; width: 100%; max-height: 220px; object-fit: cover; }
.phone-media-file, .phone-media-empty { display: flex; align-items: center; gap: 10px; padding: 12px; font-size: 13px; color: var(--k-navy); }
.phone-media-empty { color: var(--muted); justify-content: center; min-height: 90px; border: 1px dashed #b9c6cf; }
.phone-media-icon { font-size: 22px; line-height: 1; }
.phone-media-name { display: flex; flex-direction: column; min-width: 0; overflow-wrap: anywhere; }
.phone-msg .tpl-buttons { margin: 0; }
.phone-msg .tpl-btn { border: 0; border-radius: 10px; box-shadow: 0 1px 1px rgba(11, 48, 74, .1); padding: 8px 10px; }
mark.tpl-var { background: var(--warn-bg); color: var(--warn); font-weight: 500; border-radius: 4px; padding: 0 2px; box-shadow: inset 0 0 0 1px #f0d48a; }
.phone-info { margin: 0; display: flex; flex-direction: column; gap: 4px; font-size: 12px; }
.phone-info .preview-warning { color: var(--warn); }

/* ---------- cadastros: linhas só leitura e edição na linha ---------- */
table.users tr.editing td, table.tags tr.editing td { background: var(--accent-soft); }
table.users .cell-actions, table.tags .cell-actions { justify-content: flex-end; flex-wrap: wrap; }
table.users .cell-actions button, table.tags .cell-actions button { padding: 6px 12px; font-size: 13px; }
.role-edit { display: flex; flex-direction: column; gap: 8px; }
.pass-field { font-size: 12px; gap: 3px; }
.tag-edit { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.tag-edit input { flex: 1 1 160px; width: auto; }
.tag-edit select { flex: 0 1 140px; width: auto; }

/* ---------- Preferências (som e notificações) no bloco da sessão ---------- */
.prefs-panel { position: absolute; left: 0; bottom: calc(100% + 8px); z-index: 25; width: 270px; background: var(--panel); color: var(--text); border: 1px solid var(--border); border-radius: 12px; box-shadow: 0 10px 30px rgba(11, 48, 74, .3); padding: 6px 14px; display: flex; flex-direction: column; }
.prefs-item { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 6px 10px; padding: 10px 0; }
.prefs-item + .prefs-item { border-top: 1px solid var(--border); }
.prefs-name { font-weight: 500; color: var(--k-navy); }
.prefs-status { font-size: 13px; color: var(--text); }
.prefs-status.notify-granted { color: var(--accent-strong); font-weight: 500; }
.prefs-status.notify-denied { flex-basis: 100%; color: var(--warn); }
.prefs-status.notify-unsupported { color: var(--muted); }
.prefs-action { padding: 6px 14px; font-size: 13px; }
/* Chave liga/desliga (role="switch"). */
.switch { position: relative; width: 42px; height: 24px; padding: 0; border-radius: 999px; background: #b7c2ca; flex-shrink: 0; }
.switch:hover:not(:disabled) { background: #a3b0b9; }
.switch[aria-checked="true"], .switch[aria-checked="true"]:hover:not(:disabled) { background: var(--accent); }
.switch-knob { position: absolute; top: 3px; left: 3px; width: 18px; height: 18px; border-radius: 50%; background: #fff; box-shadow: 0 1px 2px rgba(0, 0, 0, .25); transition: transform .15s; }
.switch[aria-checked="true"] .switch-knob { transform: translateX(18px); }
@media (prefers-reduced-motion: reduce) { .switch-knob { transition: none; } }
@media (max-width: 820px) {
  /* No celular o painel abre logo abaixo do topo, alinhado à direita. */
  .topbar { position: relative; }
  .session { position: static; }
  .prefs-panel { left: auto; right: max(16px, env(safe-area-inset-right, 0px)); bottom: auto; top: calc(100% - 4px); width: min(300px, calc(100vw - 32px)); }
}
@media (max-width: 480px) { .prefs-btn-text { display: none; } }

/* protocolo do atendimento no cabeçalho da conversa */
.protocol-line { margin-top: 2px; font-size: 12px; display: flex; flex-wrap: wrap; align-items: baseline; gap: 2px 6px; }
.protocol-num { font-variant-numeric: tabular-nums; font-weight: 600; color: var(--k-navy); }
.protocol-line .copy-btn { padding: 2px 6px; font-size: 12px; }
.protocol-line .copy-btn.done { color: var(--accent); }
.protocol-history { flex-basis: 100%; }
.protocol-history summary { cursor: pointer; color: var(--accent-strong); width: fit-content; }
.protocol-history ul { margin: 4px 0 0; padding-left: 18px; }
.protocol-history li { margin: 2px 0; }
.conv-protocol { font-size: 11px; color: var(--muted); margin-top: 2px; font-variant-numeric: tabular-nums; }
.survey-badge { border-radius: 4px; padding: 0 6px; font-weight: 600; font-size: 12px; }
.survey-answered { background: var(--accent-soft); color: var(--k-navy); }
.survey-pending { background: var(--navy-soft); color: var(--k-navy); font-weight: 400; }
.survey-failed { background: var(--warn-bg); color: var(--warn); font-weight: 400; }
.msg-survey-note { font-size: 12px; margin-top: 2px; }
.protocol-matched { background: var(--warn-bg); color: var(--warn); border-radius: 4px; padding: 0 4px; }
.protocol-matched-item { font-weight: 600; }

/* encerramento estruturado: popup, evento, histórico e aba Classificação */
.closing-dialog-form { display: flex; flex-direction: column; gap: 10px; }
.closing-dialog-form p { margin: 0; }
.event-closing { display: flex; flex-direction: column; gap: 2px; border-radius: 12px; max-width: min(560px, 100%); }
.event-note { font-style: italic; color: var(--text); white-space: pre-wrap; overflow-wrap: anywhere; text-align: left; }
.protocol-closing { font-size: 12px; color: var(--k-navy); }
.protocol-closing-note { white-space: pre-wrap; overflow-wrap: anywhere; }
.inline-form { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 8px; }
.inline-form label { flex: 1 1 240px; }
[id^="closing-form-msg-"], #closing-msg { margin: 8px 0 0; }
table.closing-table tr.inactive td:first-child { color: var(--muted); }
table.closing-table input { min-width: 160px; }
table.closing-table th:first-child { width: 45%; }
.closing-dialog .req { font-weight: 400; color: var(--muted); font-size: 12px; }

/* ---------- Indicadores (admin e gerente) ---------- */
.metrics h3 { margin: 4px 0 0; font-size: 14px; }
.metrics-head { display: flex; flex-wrap: wrap; align-items: baseline; justify-content: space-between; gap: 8px 16px; }
.metrics-tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 10px; }
.metrics-tile { display: flex; flex-direction: column; gap: 4px; padding: 12px; border: 1px solid var(--border); border-radius: 12px; background: var(--panel); }
.metrics-value { font: 700 22px/1.1 var(--font-head); color: var(--accent-strong); font-variant-numeric: tabular-nums; }
.metrics-label { font-size: 13px; color: var(--text); }
.metrics-filters { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 10px 14px; }
.metrics-filters label { display: flex; flex-direction: column; gap: 4px; min-width: 160px; flex: 0 1 220px; }
.metrics-msg { margin: 0; color: var(--muted); }
.metrics-help summary { cursor: pointer; color: var(--accent-strong); width: fit-content; }
.metrics-help dl { margin: 10px 0 0; display: grid; gap: 6px; font-size: 13px; }
.metrics-help dt { font-weight: 500; color: var(--k-navy); }
.metrics-help dd { margin: 0 0 6px; color: var(--text); }
.metrics-table th.num, .metrics-table td.num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
.metrics-table tbody th { font: inherit; letter-spacing: normal; text-transform: none; color: var(--text); }
.metrics-classification { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 14px; }
.metrics-actions { display: flex; justify-content: flex-end; }
/* Agora unificado e Meus painéis (sem biblioteca de gráficos: números, tabelas e barras em CSS) */
.metrics-now-extra { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 14px; }
#metrics-standard:not([hidden]) { display: contents; }
.dash-actions { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 8px; }
.dash-select-wrap { display: flex; flex-direction: column; gap: 4px; min-width: 220px; }
.dash-confirm { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.dash-editor fieldset { border: 1px solid var(--border); border-radius: 12px; padding: 12px 14px; margin: 0; display: flex; flex-direction: column; gap: 10px; }
.dash-editor fieldset.metrics-filters { flex-direction: row; }
.dash-editor legend { padding: 0 4px; font-weight: 500; }
.dash-add { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 8px; }
.dash-add label { display: flex; flex-direction: column; gap: 4px; flex: 1 1 260px; }
.dash-layout { margin: 0; padding-left: 22px; display: flex; flex-direction: column; gap: 6px; }
.dash-layout-item { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; }
.dash-layout-name { flex: 1 1 200px; min-width: 0; }
.dash-size { display: flex; flex-direction: row; align-items: center; gap: 6px; font-weight: 400; }
.dash-size select { width: auto; }
.dash-editor-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.dash-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.dash-block { min-width: 0; padding: 16px; gap: 10px; }
.dash-size-1 { grid-column: span 1; }
.dash-size-2 { grid-column: span 2; }
.dash-size-3 { grid-column: span 3; }
.dash-at { font-size: 12px; }
.dash-bars { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.dash-bars li { display: grid; grid-template-columns: minmax(80px, 35%) 1fr auto; align-items: center; gap: 8px; font-size: 13px; }
.dash-bar-label { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dash-bar-track { height: 12px; border-radius: 6px; background: var(--accent-soft); overflow: hidden; }
.dash-bar-fill { display: block; height: 100%; background: var(--accent-strong); border-radius: 6px; }
.dash-bar-value { font-variant-numeric: tabular-nums; }
@media (max-width: 800px) {
  .dash-grid { grid-template-columns: minmax(0, 1fr); }
  .dash-size-2, .dash-size-3 { grid-column: span 1; }
}
a.csv-link { display: inline-block; font: 500 14px/1.2 var(--font-body); padding: 8px 14px; border: 1px solid var(--border); border-radius: var(--radius); background: var(--panel); color: var(--accent); text-decoration: none; white-space: nowrap; }
a.csv-link:hover { background: var(--accent-soft); }
a.csv-link:not([href]) { opacity: .5; pointer-events: none; }
a.csv-link:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.metrics-head .csv-error, .metrics-actions .csv-error { flex-basis: 100%; color: var(--danger); font-size: 13px; text-align: right; }
.metrics-actions { flex-wrap: wrap; gap: 6px; }

/* ---------- auditoria ---------- */
.audit-filters .audit-buttons { display: flex; gap: 8px; align-items: flex-end; }
.audit-verify-result { margin: 0; padding: 10px 12px; border-radius: var(--radius); font-weight: 500; }
.audit-verify-result.ok { background: var(--accent-soft); color: var(--accent-strong); }
.audit-verify-result.bad { background: var(--danger-soft); color: var(--danger); }
.audit-table td.audit-when { white-space: nowrap; }
.audit-table td.audit-details { min-width: 220px; word-break: break-word; }
.audit-table tr.audit-failure td.audit-outcome { color: var(--danger); font-weight: 500; }
.audit-pager { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; }
.audit .csv-error { flex-basis: 100%; color: var(--danger); font-size: 13px; text-align: right; }
.audit-verify-result .audit-verify-warning { display: block; margin-top: 6px; font-weight: 400; color: var(--warn); }
.audit-failures { margin: 0; padding: 8px 12px; border-radius: var(--radius); background: var(--warn-bg); color: var(--warn); font-size: 13px; }

/* Consentimento: selo de opt-out, evento na conversa, histórico e lista (aba Disparo). */
.badge.optout { background: var(--danger-soft); color: var(--danger); }
.event-consent span { font-weight: 500; }
.consent-history-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; max-height: 50vh; overflow-y: auto; }
.consent-history-list li { padding: 8px 10px; border: 1px solid var(--border); border-radius: 8px; line-height: 1.4; }
.consent-history-list .consent-note { display: block; margin-top: 4px; color: var(--muted); white-space: pre-wrap; overflow-wrap: anywhere; }
.consent-search { align-items: flex-end; gap: 8px; margin-bottom: 8px; }
.consent-table td { overflow-wrap: anywhere; }

/* ---------- filas ---------- */
.session .availability { display: flex; align-items: center; }
.session .availability select { width: auto; padding: 4px 8px; font-size: 13px; background: rgba(255, 255, 255, .1); color: #fff; border: 1px solid rgba(255, 255, 255, .3); border-radius: var(--radius); }
.session .availability select option { color: var(--text); background: var(--panel); }
.session .availability select.available { border-color: #5fd08a; box-shadow: inset 3px 0 0 #5fd08a; }
.queues-live { display: flex; flex-direction: column; gap: 16px; }
.queue-live { border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px; }
.queue-live h3 { margin: 0 0 4px; display: flex; flex-wrap: wrap; align-items: center; gap: 4px; }
.queue-summary { margin: 0 0 8px; color: var(--muted); }
.queue-agents .cell-actions { justify-content: flex-end; flex-wrap: wrap; }
.queue-agents .cell-actions button, .queue-agents .cell-actions select { padding: 6px 10px; font-size: 13px; width: auto; }
.queue-add { margin-top: 8px; }
.queue-add select { width: auto; max-width: 100%; }
.queue-edit { border-top: 1px solid var(--border); padding-top: 12px; margin-top: 12px; display: flex; flex-direction: column; gap: 10px; }
.queue-edit:first-child { border-top: 0; margin-top: 0; padding-top: 0; }
.queue-numbers { border: 1px solid var(--border); border-radius: var(--radius); padding: 8px 12px; display: flex; flex-direction: column; gap: 6px; }
.session #availability-msg { margin: 0; max-width: 220px; font-size: 12px; padding: 4px 8px; border-radius: var(--radius); background: var(--danger-soft); color: var(--danger); }

/* Sessões do usuário (aba Usuários) e aviso de sessão encerrada no login. */
.sessions-dialog { width: min(760px, calc(100vw - 32px)); }
.sessions-table td { font-size: 13px; }
.sessions-table td.ua { max-width: 260px; overflow-wrap: anywhere; color: var(--muted); }
.login-notice { margin: 0; padding: 8px 10px; border-radius: var(--radius); background: var(--warn-bg); color: var(--warn); font-weight: 500; }
.sessions-confirm { border: 1px solid var(--danger); background: var(--danger-soft); border-radius: var(--radius); padding: 10px 12px; }
.sessions-confirm p { font-weight: 600; color: var(--danger); }
.session-banner { position: fixed; top: 12px; left: 50%; transform: translateX(-50%); z-index: 50; display: flex; gap: 12px; align-items: center; flex-wrap: wrap; max-width: calc(100vw - 32px); padding: 10px 14px; border-radius: var(--radius); background: var(--warn-bg); color: var(--warn); box-shadow: 0 8px 24px rgba(11, 48, 74, .25); }
.session-banner p { margin: 0; font-weight: 600; }

/* Base de conhecimento: aba (lista, filtros, editor) e painel "📚 Base" na conversa (sugestões e busca). */
.kb-filters { display: flex; flex-wrap: wrap; gap: 8px; }
.kb-filters input { flex: 1 1 260px; min-width: 0; }
.kb-filters select { flex: 0 1 220px; }
.kb-form-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.kb-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.kb-item { border: 1px solid var(--border); border-radius: var(--radius); padding: 10px 12px; display: flex; flex-direction: column; gap: 4px; background: var(--panel); }
.kb-item.editing { background: var(--accent-soft); }
.kb-item-head { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.kb-item-title { background: none; border: 0; padding: 0; font: inherit; font-weight: 600; color: var(--k-navy); text-align: left; cursor: pointer; }
.kb-item-title:hover { text-decoration: underline; }
.kb-item-title:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.kb-item .badge { margin-left: 0; }
.kb-badge-draft { background: var(--warn-bg); color: var(--warn); }
.kb-meta { font-size: 12px; color: var(--muted); }
.kb-preview { font-size: 13px; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.kb-content { white-space: pre-wrap; overflow-wrap: anywhere; margin: 4px 0; padding: 8px 10px; background: var(--bg); border-radius: 6px; max-height: 340px; overflow-y: auto; }
.kb-actions { display: flex; flex-wrap: wrap; gap: 6px; }
.kb-actions button { padding: 5px 12px; font-size: 13px; }
.kb-empty { margin: 0; }
.kb-history { width: min(720px, calc(100vw - 32px)); }
.kb-history-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 10px; max-height: 60vh; overflow-y: auto; }
.kb-history-list li { border: 1px solid var(--border); border-radius: var(--radius); padding: 8px 10px; display: flex; flex-direction: column; gap: 4px; }
.kb-panel { flex: none; border-top: 1px solid var(--border); background: var(--panel); }
.kb-toggle { width: 100%; display: flex; align-items: center; gap: 6px; background: none; color: var(--k-navy); border: 0; border-radius: 0; padding: 6px 14px; font-size: 13px; font-weight: 500; text-align: left; }
.kb-toggle:hover:not(:disabled) { background: var(--accent-soft); }
.kb-toggle::after { content: "▸"; margin-left: auto; color: var(--muted); }
.kb-toggle[aria-expanded="true"]::after { content: "▾"; }
.kb-count { color: var(--muted); font-weight: 400; }
.kb-panel-body { display: flex; flex-direction: column; gap: 8px; padding: 0 14px 10px; max-height: min(320px, 40vh); max-height: min(320px, 40dvh); overflow-y: auto; }
.kb-panel-body[hidden] { display: none; }
.kb-panel-heading { margin: 0; font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; }
.kb-panel-list .kb-item { padding: 8px 10px; }

/* ---------- priorização na fila e transferência ---------- */
.badge.prio-1 { background: var(--border); color: var(--muted); }
.badge.prio-2 { background: var(--warn-bg); color: var(--warn); font-weight: 600; }
.badge.prio-3 { background: var(--danger); color: #fff; font-weight: 700; }
.badge.vulnerable { background: var(--navy-soft); color: var(--k-navy); font-weight: 600; }
.thread-actions .priority-select { width: auto; }
.thread-actions .priority-select.prio-sel-2 { border-color: var(--warn); }
.thread-actions .priority-select.prio-sel-3 { border-color: var(--danger); box-shadow: inset 3px 0 0 var(--danger); }
.queue-waiting { margin: 0 0 10px; }
.queue-waiting-title { margin: 0 0 4px; font-weight: 600; }
.queue-waiting-list { margin: 0; padding-left: 22px; display: flex; flex-direction: column; gap: 4px; }
.queue-waiting-list li { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; }
.queue-waiting-name { font-weight: 500; }
.segments-table input, .segments-table select { width: auto; max-width: 100%; }
.segments-table .cell-actions { justify-content: flex-end; flex-wrap: wrap; }
#transfer-dialog label, #contact-profile label { display: flex; flex-direction: column; gap: 4px; margin-bottom: 10px; }
#contact-profile label.check { flex-direction: row; align-items: center; }

/* ---------- casos ---------- */
.cases-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 8px; }
.cases-filters { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.cases-filters input { flex: 1 1 200px; min-width: 0; }
.cases-filters select { flex: 0 1 190px; }
.cases-mine-text { margin: 0; font-weight: 500; color: var(--k-navy); }
.cases-mine-text:empty { display: none; }
.tab-count.cases-mine.cases-overdue { background: var(--danger); }
table.cases-table td { vertical-align: top; }
table.cases-table tr.editing td { background: var(--accent-soft); }
.case-open { font-variant-numeric: tabular-nums; white-space: nowrap; }
.case-due { font-size: 12px; }
.case-detail:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.case-badges { display: flex; flex-wrap: wrap; gap: 6px; }
.case-badges .badge { margin-left: 0; }
.case-info { display: grid; grid-template-columns: max-content 1fr; gap: 4px 14px; margin: 0; }
.case-info dt { color: var(--muted); }
.case-info dd { margin: 0; overflow-wrap: anywhere; }
.case-text h3, .case-section h3 { margin: 0 0 6px; font-size: 14px; }
.case-pre { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.case-actions { display: flex; flex-direction: column; gap: 10px; }
.case-pending { display: flex; flex-direction: column; gap: 8px; }
.case-pending label { display: flex; flex-direction: column; gap: 4px; }
.case-section { border-top: 1px solid var(--border); padding-top: 12px; }
.case-comments, .case-attachments, .case-timeline, .case-access, .conv-cases-list { margin: 0; padding-left: 18px; display: flex; flex-direction: column; gap: 6px; }
.case-comments { list-style: none; padding-left: 0; }
.case-comments li { border: 1px solid var(--border); border-radius: var(--radius); padding: 8px 10px; }
.case-new label { display: flex; flex-direction: column; gap: 4px; }
.case-new label[hidden] { display: none; }
@media (max-width: 640px) {
  .case-info { grid-template-columns: 1fr; }
  .case-info dt { margin-top: 6px; }
}
.case-section input[type="file"] { flex: 1 1 260px; width: auto; min-width: 0; }

/* ---------- webchat ---------- */
.badge.channel-whatsapp { background: #e7f6ec; color: #116329; }
.badge.channel-webchat { background: #eef2ff; color: #3730a3; }
.badge.channel-email { background: #fef3c7; color: #92400e; }
.email-subject { flex-basis: 100%; margin-top: 2px; font-size: 13px; overflow-wrap: anywhere; }
.email-original { margin-top: 4px; font-size: 12px; }
.email-original-head { margin-top: 4px; overflow-wrap: anywhere; }
.email-original-text { white-space: pre-wrap; overflow-wrap: anywhere; max-height: 320px; overflow: auto; margin: 4px 0 0; padding: 6px 8px; background: rgba(0, 0, 0, 0.04); border-radius: 4px; font: inherit; }
.badge.email-state-ok { background: #dcfce7; color: #166534; }
.badge.email-state-falha { background: #fee2e2; color: #991b1b; }
.webchat-form { margin-top: 2px; font-size: 12px; display: flex; flex-wrap: wrap; align-items: baseline; gap: 2px 4px; }
.related-convs { margin-top: 2px; font-size: 12px; }
.related-convs ul { margin: 4px 0 0; padding-left: 18px; }
.wcw-form { display: flex; flex-direction: column; gap: 10px; }
.wcw-form label { display: flex; flex-direction: column; gap: 4px; }
.wcw-form label.check { flex-direction: row; align-items: center; }
.wcw-fields { display: flex; flex-wrap: wrap; gap: 12px; }
.wcw-actions { display: flex; gap: 8px; }
.wcw-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 12px; }
.wcw-item { border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; }
.wcw-item-head { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.wcw-warn { padding: 2px 8px; border-radius: 6px; }
.wcw-code { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin: 8px 0; }
.wcw-snippet { flex: 1 1 300px; min-width: 0; overflow-wrap: anywhere; font-size: 12px; background: var(--accent-soft); padding: 6px 8px; border-radius: 6px; }
.wcw-item-actions { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
/* Integrações: chaves da API e webhooks de saída */
.int-form { display: flex; flex-direction: column; gap: 10px; }
.int-form > label { display: flex; flex-direction: column; gap: 4px; }
.int-checks { display: flex; flex-direction: column; gap: 4px; }
.int-checks label { display: flex; flex-direction: row; align-items: center; gap: 6px; }
.int-secret { border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; background: var(--accent-soft); }
.int-secret-value { display: block; overflow-wrap: anywhere; font-size: 13px; margin: 4px 0; user-select: all; }
.int-meta { font-size: 12px; margin: 4px 0; overflow-wrap: anywhere; }
.int-deliveries { list-style: none; margin: 6px 0 0; padding: 0; font-size: 12px; display: flex; flex-direction: column; gap: 2px; }
.int-deliveries .failed { color: var(--danger, #b42318); }

/* Busca no texto das mensagens e período (Inbox). */
.search-mode { flex-shrink: 0; width: auto; }
.period-filter { border: 1px solid var(--border); border-radius: var(--radius); padding: 6px 10px 10px; margin: 0; display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.period-filter legend { font-size: 12px; color: var(--muted); padding: 0 4px; }
.period-filter label { display: flex; align-items: center; gap: 4px; font-size: 13px; }
.period-filter input:invalid { border-color: var(--danger, #c62828); }
.conv-snippet { font-size: 12px; color: var(--muted); margin-top: 2px; overflow: hidden; text-overflow: ellipsis; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.conv-snippet mark, .msg-hit .msg-body { background: #fff3b0; color: inherit; border-radius: 2px; }
.msg.msg-hit { box-shadow: 0 0 0 2px #e0b400; }

/* Disparo: quando enviar, janela de horários e recorrência. */
.bulk-when { border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px 14px; margin: 0; display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.bulk-when legend { font: 500 14px/1.2 var(--font-head); color: var(--k-navy); padding: 0 6px; }
.bulk-when .muted { margin: 0; font-size: 12px; }
.window-custom { display: flex; flex-wrap: wrap; gap: 8px 12px; align-items: center; }
.window-custom label { display: flex; align-items: center; gap: 4px; }
.window-days { display: flex; flex-wrap: wrap; gap: 4px 10px; }
.window-default summary { cursor: pointer; color: var(--accent-strong); font-size: 13px; }
.window-default[open] { display: flex; flex-direction: column; gap: 8px; }
.job-status.scheduled { color: var(--accent-strong); font-weight: 700; }
.job-schedule { display: block; font-size: 12px; }
.schedule-edit { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin: 8px 0; }

/* Atendimento presencial (Inbox) */
.presencial-open { align-self: flex-start; margin-top: 6px; font-size: 13px; }

/* Detalhamento dos Indicadores: linhas e cartões clicáveis, painel com a lista */
.metrics-table tr.drillable { cursor: pointer; }
.metrics-table tr.drillable:hover { background: var(--accent-soft, rgba(0, 0, 0, .04)); }
.metrics-table .drill-btn { font: inherit; font-weight: 600; text-align: left; padding: 0; }
button.metrics-tile.drillable { cursor: pointer; text-align: left; font: inherit; color: inherit; }
button.metrics-tile.drillable:hover { border-color: var(--accent); }
.drill-dialog { width: min(1100px, calc(100vw - 32px)); }
.drill-table td, .drill-table th { white-space: nowrap; }

/* ---------- Fluxos (bot) ---------- */
.flow-editor label { display: block; margin: 0.35rem 0; }
.flow-editor textarea, .flow-editor input:not([type="checkbox"]):not([type="number"]) { width: 100%; max-width: 42rem; }
.flow-editor fieldset { border: 1px solid var(--border, #d0d7de); border-radius: 6px; margin: 0.5rem 0; padding: 0.5rem 0.75rem; }
.flow-node { border: 1px solid var(--border, #d0d7de); border-radius: 8px; padding: 0.75rem; margin: 0.75rem 0; }
.flow-node:target { outline: 2px solid var(--accent, #1f6feb); }
.flow-node-head { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; margin-bottom: 0.25rem; }
.flow-node-head input { flex: 1 1 12rem; width: auto !important; }
.flow-option { display: flex; flex-wrap: wrap; gap: 0.4rem; align-items: center; margin: 0.25rem 0; }
.flow-option input { width: auto !important; flex: 1 1 9rem; }
.flow-actions { display: flex; flex-wrap: wrap; gap: 0.5rem; margin: 1rem 0 0.5rem; }
.flow-problems-list { margin: 0.25rem 0 0.75rem 1.25rem; }
.flow-tree { font-size: 0.92em; margin-bottom: 1rem; }
.flow-tree-line { padding-top: 0.1rem; padding-bottom: 0.1rem; }
.flow-sim-log { border: 1px solid var(--border, #d0d7de); border-radius: 6px; padding: 0.5rem; max-height: 22rem; overflow-y: auto; margin: 0.5rem 0; }
.flow-sim-log > div { margin: 0.25rem 0; }
.flow-sim-text { white-space: pre-wrap; }
.flow-sim-sistema { font-style: italic; }
.flows-table tr.selected th { text-decoration: underline; }
.bot-context { margin-top: 0.4rem; font-size: 0.92em; }
.bot-context .bot-vars { display: grid; grid-template-columns: max-content 1fr; gap: 0.1rem 0.75rem; margin: 0.25rem 0; }
.bot-context .bot-vars dt { font-weight: 600; }
.bot-context .bot-vars dd { margin: 0; overflow-wrap: anywhere; }
.bot-options { font-size: 0.85em; opacity: 0.85; margin-top: 0.25rem; }

/* Verificação em duas etapas: cadastro (QR code), códigos de recuperação e política */
.login .mfa-card { width: min(460px, 100%); display: flex; flex-direction: column; }
.mfa-card h2 { margin: 0; color: var(--k-navy); }
.mfa-steps { margin: 0 0 8px; padding-left: 20px; display: grid; gap: 4px; }
.mfa-qr { display: block; margin: 8px auto; width: 240px; height: 240px; max-width: 100%; image-rendering: pixelated; background: #fff; }
.mfa-secret { display: inline-block; font-size: 15px; letter-spacing: .04em; word-break: break-all; user-select: all; }
.mfa-codes-list { columns: 2; margin: 8px 0; padding-left: 28px; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 15px; }
.mfa-codes-list li { padding: 2px 0; }
.mfa-manage-actions, .mfa-actions { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 8px; }
.mfa-actions { justify-content: space-between; }
#mfa-setup, #mfa-codes, #mfa-manage, #mfa-confirm-form, #mfa-manage-form, #mfa-pass-form { display: flex; flex-direction: column; gap: 10px; }
#mfa-setup[hidden], #mfa-codes[hidden], #mfa-manage[hidden], #mfa-pass-form[hidden] { display: none; }
.mfa-reset-code { width: 8em; }
.mfa-policy { display: flex; flex-wrap: wrap; gap: 6px 18px; border: 1px solid var(--border); border-radius: var(--radius); padding: 8px 12px; margin: 8px 0; }
.mfa-badge { font-size: 13px; }

/* Ajuda contextual ("?") e tour de boas-vindas */
.help-btn { font-weight: 700; min-width: 2em; }
.help-dialog { width: min(760px, calc(100vw - 32px)); }
.help-body { max-height: 65vh; overflow-y: auto; line-height: 1.5; }
.help-body h2 { font-size: 1.2rem; margin: 0 0 8px; }
.help-body h3 { font-size: 1.05rem; margin: 18px 0 6px; }
.help-body h4, .help-body h5 { font-size: 1rem; margin: 14px 0 4px; }
.help-body ul, .help-body ol { padding-left: 1.4em; }
.help-body li { margin: 2px 0; }
.tour-progress { margin: 0 0 4px; font-size: .85rem; }

/* Avaliação de artigos (base de conhecimento) */
.kb-feedback { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-top: 6px; }
.kb-feedback input { flex: 1 1 180px; min-width: 0; }
.kb-badge-flag { background: var(--warn-bg); color: var(--warn); }
.kb-feedback-item.open { border-color: var(--warn); }

/* Operação: feriados e encerramento por inatividade */
.ops-tab .inline-form { margin-bottom: 10px; }
.file-label input[type="file"] { display: block; margin-top: 4px; }
.autoclose-table input[type="number"] { width: 7em; }
.autoclose-table textarea { width: 100%; min-width: 14em; }
.retention-table input[type="number"] { width: 7em; }
.retention-table td.muted { font-size: 12px; }
.retention-table input[aria-invalid="true"] { outline: 2px solid var(--danger, #c0392b); }
.retention-dual { display: flex; align-items: center; gap: 6px; margin: 8px 0; }
.int-checks label.int-stack { display: flex; flex-direction: column; align-items: stretch; gap: 4px; }
.int-tls { margin: 8px 0; }
.int-tls summary { cursor: pointer; }
.int-tls textarea { font-family: monospace; font-size: 12px; width: 100%; }
.email-failed { margin-top: 4px; font-size: 12px; }
.email-cc { margin-top: 2px; overflow-wrap: anywhere; }

/* ---------- Saúde (observabilidade) e sino de alertas (admin) ---------- */
.alerts-bell { display: inline-flex; align-items: center; gap: 4px; }
.alerts-bell .alerts-count { background: var(--danger); }
.alerts-bell.has-alerts { color: #fff; font-weight: 600; }
.alerts-panel { width: 320px; gap: 8px; padding: 10px 14px; }
.alerts-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; max-height: 50vh; overflow-y: auto; }
.alerts-item { display: grid; grid-template-columns: 1fr auto; gap: 2px 8px; padding: 8px 0 8px 8px; border-left: 3px solid var(--border); }
.alerts-item + .alerts-item { border-top: 1px solid var(--border); }
.alerts-item-text { font-size: 13px; grid-column: 1; }
.alerts-item-when { font-size: 12px; grid-column: 1; }
.alerts-item .prefs-action { grid-column: 2; grid-row: 1 / span 2; align-self: center; }
.alerts-item.sev-critica, .alerts-item.sev-alta { border-left-color: var(--danger); }
.alerts-item.sev-media { border-left-color: var(--warn); }
.alerts-item.sev-info { border-left-color: var(--accent); }
.alerts-panel-msg { margin: 0; font-size: 13px; }
.alerts-panel-actions { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }
.sev-badge { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 12px; font-weight: 600; white-space: nowrap; background: var(--accent-soft); color: var(--accent-strong); }
.sev-badge.sev-critica, .sev-badge.sev-alta { background: var(--danger-soft); color: var(--danger); }
.sev-badge.sev-media { background: var(--warn-bg); color: var(--warn); }
.alerts-table td, .alerts-table th { vertical-align: top; }
#alert-rules input.rule-num { width: 7em; }
.health-tab code { font-size: 13px; }

/* Habilidades (roteamento): selos e campo do atendente na aba Filas, botão na conversa. */
.agent-skills { display: flex; flex-wrap: wrap; gap: .25rem; align-items: center; }
.agent-skills .skills-input { min-width: 10rem; flex: 1 1 10rem; }
.queue-strategy { margin-block: .5rem; }
.skills-btn { max-width: 16rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
/* IA no atendimento: resumo da conversa (abaixo do cabeçalho), aviso do rascunho sugerido e provedor na aba Operação. */
.ai-summary { margin: 8px 12px 0; padding: 10px 14px; background: var(--accent-soft); border: 1px solid var(--border); border-radius: var(--radius); }
.ai-summary-head { display: flex; align-items: center; gap: 8px; }
.ai-summary-title { margin: 0; flex: 1; font-weight: 700; color: var(--k-navy); }
.ai-summary-body { margin: 6px 0 0; display: grid; grid-template-columns: max-content 1fr; gap: 4px 12px; }
.ai-summary-body dt { font-weight: 700; color: var(--k-navy); }
.ai-summary-body dd { margin: 0; white-space: pre-wrap; }
.ai-note { font-size: 12px; margin: 6px 0 0; }
.ai-suggest-info { margin: 4px 12px; padding: 6px 10px; font-size: 13px; background: var(--accent-soft); border-radius: var(--radius); }
.ai-source { font-style: italic; }
.ai-provider { margin: 0 0 10px; display: grid; grid-template-columns: max-content 1fr; gap: 4px 12px; }
.ai-provider dt { font-weight: 700; color: var(--k-navy); }
.ai-provider dd { margin: 0; }
.ai-autoreply-table textarea, .ai-autoreply-table input:not([type=checkbox]), .ai-autoreply-table select { min-width: 9rem; }